Shipping Policy
International Shipping Information:
Lumidoro ships your items free of charge, the shipment fee are included in the purchase price.
Tariffs, Customs, and Tax Policies:
Import charge is always at risk of the buyer. Border control may hold certain items. Lumidoro can not be held liable for delays and costs incurred by customs.
Damages
Lumidoro is not liable for products lost or damaged during the shipping process. In the event that your product arrived damaged, keep the products and shipping materials and contact either the carrier or our support center to file a claim for your products. Our team will get back to you with your options according to your situation.
About Luminoso
Lumidoro attaches great value to reliability and trustworthiness. The company honours agreements and values its customers. A speedy and effective interaction if any kind of issues occur, is at the forefront of our operational policy.
Shipment Processing
All items bought at Lumidoro are packaged and sent within 3 business days from our offices in Belgium or the Netherlands. The shipment will be handled through trusted international shipping companies.
Your purchase will be shipped well and safetely packaged, insured and signed-for. The Track-and-Trace will be send to you by email. Luminoso does not ship on holidays and weekends.
Certain delays can be expected during certain times of the year, like the Christmas season and summer holidays, often due to the capacity of shippers we work with such as UPS and Fedex.
Lumidoro will keep you posted on the order status and any possible delays
The shipping fees are included in the listing price.
However international import fees are excluded, so please be aware of potential customs costs and delays that may be incurred.
If the before mentioned terms of shipment cannot be met, such will be communicated in advance. Shipping can be problematic to certain regions. If your order needs to be canceled, Lumidoro will notify you.
All items bought at Lumidoro are packaged and sent within 5 business days.Lumidoro does not ship on holidays and weekends
Certain delays can be expected during certain times of the year, like the Christmas season and summer holidays, often due to the capacity of shippers we work with such as UPS and Fedex.
Lumonoso will keep you posted on the order status and any possible delays
Estimates of Delivery Costs Per Method
Items bought at Lumidoro will be sent ensured and and well packages through reliable shippers only. We work with UPS, Fedex, DHL and DPG.
Delivery Estimate of business days depends on your location, with an average of 5-7 business days.
International Shipping Information:
Tariffs, Customs, and Tax Policies
Import charge is always at risk of the buyer. Border control may hold certain items. Lumidoro can not be held liable for delays caused by customs and border police.